Support
Here’s what we do with every guitar we handle:
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Complete inspection of the instrument
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Check and, if needed, repair of the electronics
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Check of neck and frets – leveling, dressing, or refretting if necessary
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New strings, plus nut adjustment if required, truss rod setup, intonation, and string action
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A test jam – either with a backing track or the band – to make sure everything feels and sounds right
Only once a guitar passes all these steps and truly rocks, do we offer it for sale!
We're also happy to help you with setups and repairs.
Check out our blog for tips and tricks.
Level the frets
Shape and smooth fret ends
Polish
Clean everything thoroughl
Setup
Adjust truss rod
Replace or recut nut
Set intonation
Adjust string action
Electronics
Test
Repair
Upgrade or Replace
Guitar Setup
What every guitar goes through with us:
First, each guitar undergoes a thorough inspection, including careful documentation of the purchase and, if available, recording of its history.
After that, the guitar spends a few days with me in the living room. I look at it often, pick it up, play it a little, and get a feel for it. Each day, I adjust the truss rod and observe how the neck reacts. From time to time, I plug it into an amp, test the sound, and try out everything.
Once I have a complete picture, it’s time for the workbench: everything gets disassembled — strings, pickups, tuners, bridge, knobs, and nut. I check each component, clean it, and oil it if necessary. Any faulty electronic parts are repaired or replaced.
Then I turn to the neck. I carefully bring it into a perfectly straight position — a process that can take several days, as the neck needs to settle after each truss rod adjustment. Once it’s completely straight and stable, I inspect the frets: their condition, the fret ends, and the crowns. Depending on what I find, I level and polish them, checking measurements constantly to ensure precision.
When everything is just right, I install the nut — at first loosely — and put on the strings. I always use Ernie Ball strings in .009 - .042 gauge. If the nut doesn’t fit perfectly, I reshape it or make a new one from scratch, then glue it in. After that, I fine-tune the setup: truss rod, action, and intonation. Personally, I don’t mind if the low E string buzzes a little in the lower frets — but the high E string must ring cleanly at the 15th fret, even when I bend it up a full tone or more.